Refund policy

Return & Refund Policy for Puro Suco Co.

Below is a polished, professional policy customized for your brand, maintaining total transparency while strictly satisfying Google Merchant Center and protecting your margins.

Puro Suco Co. — Return & Refund Policy

At Puro Suco Co., every single piece is custom-printed especially for you the moment you place an order. Because our apparel and accessories are produced on demand, we do not keep excess inventory in stock. This mindful approach helps reduce waste and environmental impact, but it also means we cannot accept returns or exchanges for buyer’s remorse or incorrect size selection.

Please review our size charts carefully on each product page before finalizing your purchase.

Damaged, Defective, or Incorrect Items

We take great pride in our quality. If your order arrives damaged, defective, or with an incorrect print or item, we will happily make it right at no extra cost to you.

  • Notification Window: Please inspect your order upon receipt and contact us within 14 days of delivery at purosucoco@gmail.com.

  • What to Include:

    1. Your order number.

    2. A clear description of the issue.

    3. Clear photos of the affected product, including close-ups of the flaw and the entire garment showing the print/tags.

  • Resolution: Once our team verifies the issue with our production facility, we will immediately arrange a free reprint and replacement or issue a full refund to your original payment method. You will not be required to ship the defective item back to us.

Unclaimed or Incorrect Shipping Addresses

Please double-check your shipping address during checkout.

  • Packages returned to our production facilities due to an insufficient or incorrect address provided at checkout will require you to cover the reshipment cost once an updated address is confirmed.

  • Unclaimed shipments that are returned to the facility will be donated to charity after 30 days and are non-refundable.

Cancellations & Changes

Because production begins shortly after an order is placed, cancellations or modifications (such as size, color, or address adjustments) can only be requested within 2 hours of placing your order. After this window, the item has already entered the production queue and cannot be cancelled.

Contact Us

For any questions regarding our policy or your specific order, please reach out directly: